Retail & E-Commerce

Digital Transformation in Retail: 40% More Accurate Stock Forecasting with SAP

From chain supermarkets to D2C brands, Turkey’s retail leaders are no longer just selling; they are understanding customers, optimizing inventory, and achieving omnichannel growth with SAP.

OCY Consulting enables end-to-end digitalization, from sales to customer relationship management, using SAP S/4HANA and industry-specific modules, driving both efficiency and growth.

Industry Challenges & Our Solutions

1. Omnichannel Sales Management

2. CRM and Customer Segmentation

3. AI-Powered Inventory Forecasting

How Chain Supermarkets and D2C Brands Create Value with SAP?

1. Order and Delivery Management

Problem: Delivery delays and high return rates in online orders

SAP Solution:

SAP TM + SAP EWM integration

Route optimization and in-warehouse acceleration

Case Study: At a food retailer, delivery time reduced from 48 hours to 24 hours, with 30% decrease in returns

2. Campaign and Loyalty Management

Problem: Low engagement rates in loyalty programs

SAP Solution:

SAP Loyalty Management + SAP Emarsys

Personalized campaigns and reward systems

Case Study: At a cosmetics D2C brand, loyalty program engagement increased from 19% to 54%

3. Sustainability and Recycling Tracking

Problem: Tracking packaging waste and ensuring regulatory compliance

SAP Solution:

SAP EHS + SAP Waste Management

Recycling dashboards and carbon reporting

Case Study: At a home goods retailer, recycling rate improved from 23% to 49%